三和一善 | This is when the interruption helps to improve work efficiency
Interruptions are considered bad in nature. But it’s actually more complicated.
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Interruptions can be annoying, especially when you are working before the deadline and need to concentrate. They are especially troublesome when they are not necessary, such as passing by colleagues passing by a new restaurant they have tried, or having details of college football on weekends.
Although some interruptions can have a negative impact on your work efficiency, a paper entitled “What do I owe for this visit? Disadvantages and benefits of in-role and non-role intrusion” published in “Management Journal” found that others may Provide important benefits.
“A lot of literature and the mass media talk about interference, because these very negative things you want to avoid at all costs,” said researcher John Bush, an assistant professor at the Trulask School of Business at the University of Missouri and one of the authors of the report. one. Researchers. “We think there may be more nuances in terms of the type of interruption you receive.”
Two kinds of interrupts
The interruption may or may not be related to work. Bush defines work-related interruption as “an unexpected encounter initiated by another person, which disrupts personal work, but covers work-related topics.” For example, your manager comes to check the status of the task, or a colleague gives you Send a text message to introduce the project you are working on. Disturbances not related to work include small talk, such as weather, sports, or dinner. Bush found that there are considerable differences in accepting work-related interruptions and non-work-related interruptions.
“We found that people who have experienced work-related interruptions are more engaged during the workday,” said Bush, who conducted three independent studies to collect the results. “This is contrary to the overall conversation about interruptions. However, interruptions that are not related to work are consistent with people’s intuition. We have found that these types of interruptions can actually reduce your participation, thereby hindering people’s work to a certain extent. Process.”
Another difference in the impact of interruptions has to do with collaboration. “We predict that these two types of interference will increase cooperation between colleagues, and for work-related interference, we did find this,” Bush said. “But we didn’t find work-related distractions to be correct, which is surprising. Our expectation is that even if you have these non-work-related conversations, it will provide a transition to more work-related conversations. Chance, but it didn’t happen.”
How to handle interrupts
The main points of this research can help you plan your day. If you are working on a project that requires a high degree of concentration, Bush recommends telling colleagues that work-related discussions can be interrupted, otherwise you will want to have some space to complete your work. You can also specify when or where you welcome personal conversations.
“Although we didn’t find any specific benefits of non-work-related interruptions, these conversations helped develop the relationships we really need,” Bush said. “There are other studies that explore the importance of making friends and team building at work-all of which can promote team cohesion. But we want to limit the degree to which individual conversations can disrupt the workflow of others.”
This study is also helpful if you want to interrupt a colleague’s day to talk about what your child is doing.
“Depending on where you work, you may not want to be personally disturbed for a few hours,” Bush said. “For example, if you work in the stock market, you have a very specific time, 9:30 to 4 o’clock. In this case, it is better to leave the discussion until the end of the day or when you see someone in the lounge. “
Bush said this research is particularly relevant to the organization’s decisions during the COVID-19 pandemic. Several companies allow employees to continue to work from home permanently. “Although many employees may prefer the flexibility of working from home, they may miss the potential benefits of face-to-face interaction,” he said.
Not all disturbances are equal. The key is to know when it is appropriate and when it is inappropriate.